OH MY GOD Have I got a huge rant about Canada Post today. >.<
[I may reformat this later, but for now it’s just copypasta from texts I sent today. Sorry.]
Very important package went missing. Not arrived, but marked as delivered. Not in the lobby mailbox. I think the carrier put it in the wrong box, and i have no idea where it was actually left, so I can’t just go to that company and ask.
Their CS is ball-ass awful. I phoned in, and their automated system told me it was delivered and that was all the info they had. It said I could create a ticket online.
So I created a ticket online. but first I HAD to register for an account, because fuck you.
Then I fill in the ticket, giving them all the details. “From address” was a REQUIRED field, so I looked up the Best Buy Mississauga address and used that. WTF. Ok, so I fill out their stupid 5 PART FORM and hit send.
Then it tells me Thank you for your submission, your ticket has been noted, we will not contact you about this issue again and the ticket status says CLOSED
So I am an angry Caitlin.
So I went downstairs and left a message on the lobby box asking if anyone else received it, and to bring it to our suite. I also left a note INSIDE our box rescinding permission to leave packages in the box, and saying they all must be brought to the suite directly.
I also called a different CP phone number, and actually talked to a guy and opened a service claim, since it was a $200 package. Cool, got that set up, but in order to proceed they need Best Buy to phone in and approve the claim.
So Best Buy is actually pretty cool, and has a “contact us about this order” form on their site, so I can use that.
But that’s not the point.
I’m also annoyed because this is a $200 package. It’s “just” a bunch of MacBook Air USB to Ethernet adapters, to solve our office networking problems, but that’s not the point. It’s a thing we ordered and need, and was supposedly delivered.
And it was $200 worth of shit.
I think I know how the problem happened, so I’m pissed off at that too.
You know how the CP package delivery is usually separate from the normal CP mail delivery?
A few months back, we got a new CP package guy. He came up and asked me if we required him to come up to the suite if a package did not require a signature, or if he could just put them in the box. I said the box was fine. Tra la la.
Now, we are suite 304, but our actual box is number 300. I have no idea why, it just is. But the names of each company in a box are PRINTED INSIDE THE BOX. So if the CP guy just looked at “304” and stuffed it in the #304 box, instead of the SURFEASY BOX, then I can understand the problem, except for the fact that it’s a known issue and that’s why we have the names written inside the boxes (and CP knows about this)
So I left a note on #304 asking if they’d received it, but they might not even see that until tomorrow, and *then*, even IF they have it, might not have time to run it over to me that day.
I know I sure as hell don’t have time to run around re-delivering mail, sorry.
And I left a note inside our box rescinding permission to leave packages in the box.
I’m more pissed off about the whole thing because of their shit CS support for this. If someone else got the box, there’s a good chance I’ll actually get it for reals tomorrow. It’s the terrible, hour-long adventure of actually trying to get CP to know about the problem that really pissed me off.
And I get (and technically, support) the push to get tickets done online as opposed to over the phone, but JFC have a better ticketing system! Don’t AUTO-CLOSE reports of missing mail.
But it’s also a pissoff that it happened in general. Everything else I needed to fix the network arrived today (from other places, and not through CP). The Airport Express. The ethernet cables. Just not these, the things I need to ATTACH the ethernet cables >.<
So I can;t even set up the Airport thingies, since I need to connect to it via ethernet to set it up, and spoilers, I have a Macbook Air and therefore need the adapter to use an ethernet cable.
Plus I needed the adapters for the 4 other people in the office, and myself, who will need them to connect to the network> UGH
The shitty ticket form for CP had a 1000 character limit for details. Ok, fine. But it didn’t say how many characters you HAD, it just yelled at you if you were over. So I fucked around with it for a bit, trying to see what I could cut to get under 1000 characters, but it wasn’t working. So I copypasta into Word to do a character count. 726 characters, 944 including spaces. HOLY HELLS, CP.
And now I am utterly, utterly drained.